The ActionSprout Comments Inbox makes managing your Facebook comments faster and easier. The tool organizes your comments into two buckets:
As the name would imply, you should attend to the comments in the Priority tab first and then dive into the Other comments.
Priority comments are as follows:
- Comments that contain profainity
- Comments that contain a question or link
- Comments from the people most engaged with your Facebook Page.
- Comments from people tagged as "troll" or "donor"
Within Comments Inbox you’ll find some of the same features you know and love from Facebook as well as exclusive comment management tools from ActionSprout.
Let's take a quick tour!
- Quickly access the profiles and activity history of each commenter, so you have the appropriate context for your response.
- Receive smart recommendations that help you follow comment best practices.
- Tag important people so you can easily identify donors, VIPs, staff, or even trolls and receive notification when they make comments.
- Like comments (as an organization) to show your supporters that you’re listening and care 🙂
- Reply to comments publicly or via direct message for further conversation and follow up.
- Hide or delete comments that are not appropriate.
- Assign a comment to one of your teammates, so they receive notification and can respond.
- Receive immediate notification when a commenter uses profanity.
- Get a daily reminder if there are any new priority comments.
What comments show up in my Comments Inbox?
Comments that are made on any post in your Timeline will show up in your Comments Inbox.