If you've tracked down this troubleshooting guide, you're probably having some trouble connecting your Facebook Page to ActionSprout.

There are three main reasons that can happen. 

1. Inadequate Permissions for the Facebook Page  

In order to connect a Facebook Page to your ActionSprout account, you need to be an Admin or Editor on that Facebook Page. It's possible you have a lower level permission on the Page or no permissions at all, in which case you wouldn't be able to access it via ActionSprout.

To fix this, ask someone who has access to the Page to bump up your permission level to Admin or Editor. Or they can choose to sign up for ActionSprout themselves, connect the Facebook Page, and then add you as a teammate to the ActionSprout account thus giving you access. 

2. Unpublished Facebook Page 

Only published and public Facebook Pages can be connected to and managed through the ActionSprout tool. If your Facebook Page is unpublished or private in any way, you won't be able to connect it to ActionSprout until it's public.

Here's how to publish a unpublished page. 

3. Group or Personal Facebook Profile 

Only Facebook Pages can be connected to ActionSprout. If you manage a Facebook group or personal profile instead, you won't be able to sign up for and use ActionSprout. 

If you're interested in converting a Facebook profile to an actual Page, you can find more info on how to do that here.

Have questions? Reach us at info@actionsprout.com 

Did this answer your question?