FAQs and Troubleshooting

Common questions and troubleshooting for both ActionSprout and Facebook.

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11 articles in this collection
Written by Briana Milligan
Common Troubleshooting

Need an "Access Token"?

Adblock and Privacy Tools can prevent Facebook and ActionSprout from working together to help you manage your Facebook page.
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Written by Briana Milligan
Updated over a week ago

What to do if you cannot share content from an ActionSprout account

You may have restricted which Facebook Pages can share content through the ActionSprout App.
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Written by Briana Milligan
Updated over a week ago

Cannot Connect the Facebook Page You're an Admin for?

When you do not see the page you would like to connect to ActionSprout, but are an admin for, here's what to do.
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Written by Briana Milligan
Updated over a week ago

Can't Place Ads Through ActionSprout

Receiving error messages when trying to place Facebook ads from ActionSprout? Here's how to troubleshoot.
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Written by Briana Milligan
Updated over a week ago

Nonprofits: Stop Using Fake Profiles to Access Your Facebook Page

Why you need to clean up any "dummy" profiles used to access your Facebook page (ASAP) and how to do it.
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Written by Briana Milligan
Updated over a week ago

Facebook Post Displaying Incorrect Info?

Learn how to use Facebook's debugging tool to make sure your posts are displaying what you want them to.
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Written by Briana Milligan
Updated over a week ago

Is Your Timeline Missing Posts?

What to do if your timeline appears to be missing some of your Facebook posts.
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Written by Briana Milligan
Updated over a week ago

Facebook Page Not Showing Up in ActionSprout?

What to do if you don't see your Facebook page available when you sign into ActionSprout.
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Written by Briana Milligan
Updated over a week ago