If you've tracked down this troubleshooting guide, you're probably having some trouble connecting your Facebook page to ActionSprout.

There are few main reasons that can happen. 

1. Unpublished Facebook Page 

Only published and public Facebook pages can be connected to and managed through the ActionSprout tool. If your Facebook page is unpublished or private in any way, you won't be able to connect it to ActionSprout until it's public.

Here's how to publish a unpublished page. 

2. Group or Personal Facebook Profile 

Only Facebook pages can be connected to ActionSprout. If you manage a Facebook group or personal profile instead, you won't be able to sign up for and use ActionSprout. 

If you're interested in converting a Facebook profile to a page, you can find more info on how to do that here.

3. But I have a Page and I'm an Administrator. 

In these cases, please follow the below steps:  

Navigate to Facebook and click on the Settings menu: 

Under Settings find Business Integrations in the left hand menu: (https://www.facebook.com/settings?tab=business_tools)

Find ActionSprout and click "View and edit": 

Here you can see and add the page(s) you want to connect with ActionSprout. You might need to click the "see more" link to show the page you're looking for. 

Check it in both "Manage your Pages" and "Show a list of the Pages you manage" and make sure both are checked for the page you want. 

Then come back to ActionSprout, hard refresh the page, and you should be able to see and access the correct Facebook page. 

Still not working? Please send Briana an email at info@actionsprout.com and she'll be happy to help!

Have questions? Reach us at
info@actionsprout.com 

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